Coqon

Berlin, August 30, 2025
Updated on February 26, 2026

 

Dear users, dear friends of Coqon,

For over a decade, Coqon has offered you heating and living comfort at the highest level - with perfectly coordinated components, a German cloud with high data protection standards and personal support.

The market has changed significantly in recent years: While the focus was initially on integrated overall systems with the aim of "one app for everything", specialized individual solutions have recently prevailed. Many universal platforms with broad partner ecosystems have had to cease operations - and unfortunately Coqon cannot escape this trend either.

 

Discontinuation of sales and support

On September 1, 2025, we will discontinue active sales and personal support. However, to protect your investments, the Coqon platform will continue to operate. Your existing systems will continue to function: we guarantee the operation of the Coqon platform until at least December 31, 2026. Our support section will be adapted to the new situation in the coming weeks. Warranty claims will of course continue to be fulfilled – please contact technik@coqon.de. Unfortunately, we will no longer be able to offer individual customer service beyond this.

 

Coqon online store

The Coqon online shop will remain open until further notice. All items are available while stocks last.

 

Latest update for Qbox 2

In order to protect your investment, we will release an update for the Qbox 2in the second quarter of 2026. This update will enable the use of the fourth generation of Shelly actuators with Coqon. After the update, you will be able to integrate these actuators into your Coqon system. We will post instructions on the support portal at the same time as the update. Please note:

• The firmware update and setup are at your own risk.
• We do not offer individual support for this and exclude liability.
• Only 4th generation devices are compatible. The actuators are available from various online retailers and the website of the manufacturer available.

 

We would like to thank you, dear customers and partners, for your loyalty, your suggestions and the good cooperation over the past few years. The SMaBiT management would like to extend special thanks to the former Coqon employees, who have created a reliable, innovative smart home system with personal service with professionalism and passion.

 

All the best, with kind regards,
Your Coqon Team